Return Policy

Return Policy

For us, customer satisfaction is our priority. We want you to have a pleasant shopping experience, and that's why we offer a clear and fair Return Policy. Below are the specific details of our Return Policy:

  1. Eligibility for Return

    Digital products that have not been downloaded or activated are eligible for return or refund. We strive to provide accurate descriptions and support to ensure that our products meet your needs. Please make sure to review all product information before making a purchase.

  2. Timeframe for Returns

    Returns or refunds must be requested within 14 days from the receipt of the product. This timeframe aligns with UK consumer protection laws and ensures a fair process for both parties. Timely communication is vital, so please contact us immediately if you have any concerns.

  3. Conditions for Return

    Products must be in their original state, neither downloaded nor activated. We expect our customers to maintain the integrity of the product, and any deviation from this requirement may lead to refusal of the return. Our team is here to assist you with any technical difficulties or concerns you may have regarding the product.

  4. Fees Associated with Returns

    Generally, there are no fees associated with a return unless otherwise specified. We aim to provide a hassle-free return process, but in some cases, administrative or other costs may apply. Any such fees will be clearly stated and agreed upon beforehand.

  5. Requesting a Return

    If you need to request a return or refund, please contact our customer service team via chat, email, or official social media channels displayed on our website. We are committed to responding promptly and finding a satisfactory solution for you.

  6. Refund Process

    All refunds will be made to the original payment method. We process refunds as quickly as possible to ensure a smooth experience. The timeline for the refund may vary depending on the payment method and financial institution involved.

  7. Gift Returns or Promotional Purchases

    If you received an item as a gift or purchased it under a promotion, the same return policy applies. We treat every purchase with consistency and fairness, and our team is here to assist you with any specific queries regarding these types of transactions.

  8. Products on Offer or Discount

    If you are returning a product that was on offer or discount, the refund will be of the price you paid, not the discounted price. We provide transparency in our pricing, and all relevant information will be available in your purchase history.

  9. Verification Process

    All returns are subject to verification through account history or communication with our customer service. This process ensures that the return complies with our policy and helps us maintain the quality and integrity of our products and services.

  10. Contact Information

    If you have any questions, concerns, or need assistance with your return, please contact us at +44 20 3936 0802, Email: This email address is being protected from spambots. You need JavaScript enabled to view it., or via our website's chat. We value your business and are committed to providing excellent customer service.

We are based in London, England. We work with clients from all over.
UNIQ is a trading name used by Always Software Ltd © 2013-2024.
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Company No. 14314704 | Microsoft Partner No. 6612581.
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