For us, customer satisfaction is our priority. We want you to have a pleasant shopping experience, and that's why we offer a clear and fair Return Policy. Below are the specific details of our Return Policy:
Eligibility for Return
Digital products that have not been downloaded or activated are eligible for return or refund. We strive to provide accurate descriptions and support to ensure that our products meet your needs. Please make sure to review all product information before making a purchase.
Timeframe for Returns
Returns or refunds must be requested within 14 days from the receipt of the product. This timeframe aligns with UK consumer protection laws and ensures a fair process for both parties. Timely communication is vital, so please contact us immediately if you have any concerns.
Conditions for Return
Products must be in their original state, neither downloaded nor activated. We expect our customers to maintain the integrity of the product, and any deviation from this requirement may lead to refusal of the return. Our team is here to assist you with any technical difficulties or concerns you may have regarding the product.
Fees Associated with Returns
Generally, there are no fees associated with a return unless otherwise specified. We aim to provide a hassle-free return process, but in some cases, administrative or other costs may apply. Any such fees will be clearly stated and agreed upon beforehand.
Requesting a Return
If you need to request a return or refund, please contact our customer service team via chat, email, or official social media channels displayed on our website. We are committed to responding promptly and finding a satisfactory solution for you.
All refunds will be made to the original payment method. We process refunds as quickly as possible to ensure a smooth experience. The timeline for the refund may vary depending on the payment method and financial institution involved.
Gift Returns or Promotional Purchases
If you received an item as a gift or purchased it under a promotion, the same return policy applies. We treat every purchase with consistency and fairness, and our team is here to assist you with any specific queries regarding these types of transactions.
Products on Offer or Discount
If you are returning a product that was on offer or discount, the refund will be of the price you paid, not the discounted price. We provide transparency in our pricing, and all relevant information will be available in your purchase history.
All returns are subject to verification through account history or communication with our customer service. This process ensures that the return complies with our policy and helps us maintain the quality and integrity of our products and services.
If you have any questions, concerns, or need assistance with your return, please contact us at +44 20 3936 0802, Email: